سياسة الاستبدال والاسترجاع

First: Return and Exchange Conditions The customer has the right to exchange or return the product within 7 days from the date of purchase. The store provides customers with a free experience of no more than 2 grams of oud incense. For oils: The experience must be done on fabric and with a reasonable amount only. It is prohibited to apply the oil on the skin, as this will spoil the product. If used on the skin, the return or exchange is not accepted, and this is at the buyer's responsibility. If the correct product does not reach the customer, the store bears the full cost of the return. In all other cases, the customer bears the shipping cost both ways, even if shipping was free on the first order. Second: Order Processing Time The review process for the return or exchange request takes up to 21 working days from the date of receipt of the shipment at our warehouses. The paid amount will be refunded after deducting all non-refundable fees (shipping fees or any other costs). Third: Return or Exchange Request Steps To complete the request, please contact us via WhatsApp at [add number] or via email at [add email], following these steps: Send clear photos of the received products. Ensure that the products are in their original condition and intact (tullets, oud oil bottles, perfumes, oud wood). Ensure that the product has not touched the skin (testing is only allowed by dripping or on fabric). Ship the products to the nearest shipping company of the customer's choice at their own expense. After receiving and inspecting the shipment, the due amount will be transferred within 21 working days.